To ask for a return, you can contact us at firstname.lastname@example.org. Items sent back to us without first requesting a return will not be accepted.
Every product return needs a return authorization number given by Deli Co.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Some products have a re-stocking fee. Perishable products and packaging products (paper, casein labels, etc.) that were opened cannot be returned.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping error on our side
Shipping charges for shipping errors from Deli Co. are under our responsibility. The client should advise us of the non-conformity of the shipment received under 24 hours.
Order cancellation/mistaken order
Shipping charges for orders errors or cancellations from the client are under his/her responsibility. The client should advise us of the non-conformity of the shipment received under 24 hours and ask for a return authorization before shipping.